Questions You May Have Asked Customer Services

We came across this particular discussion about questions that were posed to online casino customer services. Although we have addressed these questions in the past, and many online casinos address and answer them currently, we thought it would be interesting to give our subjective view since we are the foremost authority re online casinos.

1. What deposit bonus can I get?

This has always been a question most online players ask. Deposit bonuses are clearly indicated on all online casino sites. The deposit bonuses are outlined in great detail along with the terms and conditions.

2. Can I have a free chip/bet?

Yes. There are many online casinos that offer a no deposit bonus in the form of a free chip.

3. Where's my payout?

If you read any of the forums about online casinos, this question is often posed. If you join a well-known online casino, payouts are never a question. However, for new casinos and those that are not licensed, you may have a problem with the payouts. The first thing you should do is to check the Banking Methods and see what the time frame is for making payouts.

4. This game/casino is rigged!

Games and Casinos cannot be rigged in any shape or form. This is due to the Random Number Generator which cannot be fixed or "rigged" at any time.

5. This game/casino is broken!

This may apply to land-based casinos since online casinos have games that, in our experience, cannot be broken. As for online casinos, the casino itself may have its problems, particularly if they are new. But broken is not the term we would use. They simply have to work on their site to ensure that every component of their site works properly.

6. How can I win? I never win!

There is no tried and true way to win either at land-based or online casinos. Although we do have to say that online casinos have the highest Return to Player (RTP) than land-based casinos. Also, luck has a lot to do with it as well as the Random Number Generator. Every casino lists their most popular games as well as players who have won on particular slot games. So to say you never win is a misnomer.

7. What are my remaining wagering requirements?

This is a very good question. When you join an online casino, you are given a welcome bonus and promotions. Both of these include the wagering requirements. It is necessary for you to read the terms and conditions for both bonuses and promotions before you join.

8. I didn't get my bonus as promised!

While there have been a few online casinos wherein players have not received their bonus, this may be due to the fact that it is a non-licensed casino, i.e., copyrighted; or it may be that it is a new casino that hasn't got its act together as yet. All of the top online casinos are listed at, and we can assure you that you will not have this problem when you join.

9. How does promotion X work?

All of the top online casinos have their own type of promotions. To ensure you understand how they work, you have to do your homework. That is, visit the casino, go to the promotions page, and read the terms and conditions that apply to each promotion they offer. Then you can make a decision as to whether or not to join.