In reviewing BetJoy Casino, I found several flaws on their site. According to their specs, they have 500 games, but all I could find are 31. The game categories are not all available at this time, and you would think that a casino that was launched 3 years ago would have their full line of casino games. In addition, when you try to access Promotions, you cannot. The only promotion that does come up is the VIP Rewards. Nonetheless, hopefully this casino will update their site and make it a truly wonderful place for online players to join.
VIP Loyalty Rewards
The VIP Rewards is a 5-tier program in which each level offers different bonuses. The levels include Bronze, Silver, Gold, Platinum, and Diamond. The Diamond Level is by invitation only. The levels include: Level Upgrade, Convert for Cash, Award Points, Birthday Bonus, Anniversary Bonus, and Surprise Bonus. For every €1 you spend on games you will earn a status point and an award point. Your status points will accumulate for a period of 30 days and will increase your levels. You will upgrade to silver from bronze when you have reached 10000 status points within a 30 day period. As you upgrade through the levels you will earn a higher percentage of status & award points. You can convert your award points to cash - 1000 points = €1. You can check your level status and convert any award points from the rewards section within your My Profile page.
- Slots of Thrones: Play this game with Kingdom Tournaments and receive a Dragon bonus on every deposit.
- Weekly Cashback
- Refer a Friend for a €10 Reward
- Live Casino
The categories of games include: Popular, 30+ Line Slots, 20-30 Line Slots, 5-reel Slots, 3-reel slots, and All Games. There are no games shown under 15-line slots, Fun Games, Card & Table Games, or Jackpots. The total number of slot games shown is 31, in all categories mentioned above. The newest slot games are: John Hunter and the Secrets of DaVinci, Side Winder, Kamchatka, and Lucky Lands.
To reach a customer support representative, you can use their Live Chat, direct phone number, and email. They also have a FAQ section that you can refer to if you have any immediate questions. They also have an email form you can send to the support team.
While there are a number of games that are not available, and the bonuses are shown at the top of the main page if you scroll it, this casino falls short.